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How bdxx365 Handles Your Personal Information

This Privacy Policy explains exactly what personal data bdxx365 collects when you open an account or use a local payment method like bKash, Nagad or Rocket — and how we store, use and protect it.

Data collected at account openingbKash, Nagad, Rocket wallet data handlingYour right to access and correct recordsCookie and device data policyHow to contact us about your data
bdxx365 How bdxx365 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security, Cookies and Your Account Rights

We apply standard encryption to data in transit and at rest, which means the information moving between your phone and our servers — including wallet references from bKash, Nagad and Rocket — is protected at the connection level. Your account security also depends on steps you control, like keeping your login credentials private and logging out on shared devices. Below we cover the four main areas where your rights and our practices intersect.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand which account flows work well. You can manage cookie preferences through your browser settings at any time.

Account Data Access

You can request a summary of the personal data we hold on your account at any time. Submit the request through live chat or email and we will prepare it for you.

Data Retention

We keep your account records while your account is active. After closure, we retain limited records for the period required by applicable rules in eligible regions, then delete them.

Correction and Deletion

If any detail we hold is wrong — name, contact number, registered wallet number — contact support and we will correct it. Deletion requests are handled subject to local law and eligible region requirements.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct inaccurate information, or raise a concern about how your bKash, Nagad or Rocket wallet data has been used, our support team handles privacy requests separately from general account queries. We aim to respond to all data-related requests within a reasonable timeframe. Use any of the channels below to get through to the right team.

Live Chat Start a live chat session from your account dashboard and select the privacy or data query option to reach the right team directly.
Email Support Send your data request or correction query to our support email address. Include your registered account number so we can locate your records without delay.
Account Help Centre Log in to your bdxx365 account on mobile or desktop and open the Help Centre. Filter by Privacy and Data to find request forms and response timelines.

Common Questions About Your Privacy on bdxx365

These are the questions we hear most often about how we handle personal data, wallet information and account records. If your question is not covered here, use the live chat or email channels listed above.

No. We record only the transaction reference and the wallet number used to complete a deposit or withdrawal. Your mobile banking PIN is never transmitted to or stored by us at any point.

Yes. Contact us through live chat or email with your registered account number and request a data summary. We will compile the records we hold and share them with you within a reasonable timeframe.

We share limited data only with payment processors that handle bKash, Nagad and Rocket transactions, and only to complete your deposit or withdrawal. We do not sell your data to any third party.

Open a live chat session or email support with your account number and the detail you want corrected. Our team will verify and update the record. Some changes may require identity confirmation.

We use session cookies for login continuity and analytics cookies to track which flows work well on mobile and desktop. You can adjust or block cookies through your browser settings, though some account features may be affected.

We retain limited records after account closure for the period required by applicable rules in eligible regions. Once that period ends, the data is deleted. Active account data is held for the full duration of your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.